Service Cancelled And Im Being Debited For It

<p>My Horror story with Telkom coninues.</p> <p> </p> <p>This is the second complaint on hellopter im having to write in less than a month.</p> <p> </p> <p>I needed a migration to be done to an uncapped package and the agent sold me a new package meaning i would pay for two packages. I request this be cancelled and Telkom cancelled both packages which included the uncapped package which was the new one. This was done in the beginning of April which means i had no internet for 2 weeks.</p> <p> </p> <p>After requesting my service be re-instated numerous times, they advised that they need to open a new account (third package). I queried whether my billing information would be sorted out aswell i was re-assured that it wouldnt be affected and that i would only be paying my R799 for my uncapped package. This did not happen as i had a debit order of R1909 go off my account this morning.</p> <p> </p> <p>It seems to be rocket science for the staff at telkom to resolve my issues adequately. I need this to be fixed because this issues are starting to cost me money.</p>