Service cancellation submitted, but debit order still goes off

<p>Our service cancellation was handed in on 16 Nov 2016, after the debit order has still been going off, we spoke to Magugu Mpokazi who would have chatted to her manager Wendy about the refund. Since then the debit order went off twice and no payback to date. When at the store, they tell us to sort it out when we phone them, when we phone them we are being put through from the one to the other. We went to ABSA, but they said that Telkom is using a different reference number every month, so they can't cancel the debit order. Trying to have some success on their Facebook page, but we just get constant messages that they are looking at it, but it doesn't get any further than that. Ref ********** 94</p>