NR
Nick R

1 reviews | Active since Oct 2010

08 Jul 2016, 12:58

Service cancellation seems impossible

<p>I have been trying for the past 4 months to cancel the landline service of my deceased parents.</p> <p> </p> <p>I have sent the appropriate form and all supporting documentation to the supoosedly correct telkom address in April this year.</p> <p> </p> <p>The Telkom cancellation form states that a service consultant would contact me with 15 days to confirm.</p> <p> </p> <p>To date I have had no call.</p> <p> </p> <p>I then phoned 10210 today and told them the story.</p> <p>I was informed that I had the incorrect address (the one on the form) and the correct address was in fact</p> ********** <p> </p> <p>I dutifully resent the forms to this new address. My email bounced back saying invalid address,!</p> <p> </p> <p>Telkom is supposed to be in the communications business but cannot even seem to be able to get the basics in place.</p> <p> </p> <p>What a joke.</p> <p> </p> <p>I do not expect a response from them. All they need to know is that I will NOT be paying the phone account,</p> <p> </p> <p>Bye bye Telkom, hello Vumatel/Vox.</p> <p> </p>

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