Service Cancellation Request still not been done.

<p>I cancelled my line on the 12th of September 2016, as i was physically moving house on the 1st of October 2016. I have now NOT lived in the property since Oct 2016 and i still recieve the bill each month. I have filled out all the relevant documents and yet they still have no recollection of this. I have physical evidence of the fax and date it was sent. I have since phoned once a month every month and have had to explain my situation to a different consultate each time and nothing happens. I have been passed on to numerous supervisiors and nothing has happened. Then a despute numer was given to me, which i though would be the solution, only to be told the dispute number has been terminated as they say i have not cancelled my account. Have now spoken to a supervisior by the name of Mandi Jona, and sent her all my documents and pictures of the time and date the fax was sent and still nothing has happened. What must i do. I think the next route would have to be legal.</p> <p> </p> <p>Please resolve this issue as i have done everythiing in my power to cancel this account and im getting no where.</p>