Service Cancellation Request_4 Weeks Later_No replies and not in their system yet !!

<p>We sent through a serice cancellation request on the 13.5.16, as advised Telkoms business centre we used the email ***. </p> <p>We then followed up on the request 2 weeks later, we were told by business centre on 10217, to wait 3 weeks. </p> <p>Today it is the 7.6.16, almost 4 weeks later and the business centre states they do not even see the order pending !</p> <p>To make matters worse, their great advise was to send the email again ? - Really ? How would this help, you didnt reply or even acknowledge the first one. </p> <p>After stating the obvious to the consultants, they also say they can not help us or even log it on the system themselves. </p> <p>So what is the mystery that you can not jsut speak to someone who can action this request.</p> <p>So now we sit and wait and waste time with Telkom. </p>