LK
Louis K
1 reviews | Active since Jan 2012
30 Oct 2015, 11:50
Service Cancellation not calling me back
Cancelled service on 1 October.<br> Repeated reminders to Telkom via email.<br> Cannot get through to Call centre ... calls are dropped randomly between 4 and 10 minutes hold time<br> NO RESPONSE
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Replies (1)
Telkom's replyOfficial
30 Oct 2015, 12:08Hello louisklopper,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM162615
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM162615
Regards
Narriman
Telkom Social Media Team
Telkom's reply30 Oct 2015, 12:08
Official
Hello louisklopper,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM162615
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM162615
Regards
Narriman
Telkom Social Media Team