SERVICE CANCELLATION NIGHTMARE

Despite numerous communications with Telkom regarding cancellation of ADSL & Landline since November 2017, including confirmation of cancellation Ref: ********** 3 / Ref: ********** 1, I now have a bill which includes rental until March 2018 with added interest for non-payment.

Thank goodness I did not take the debit order option when I app**** for the line. How much is Telkom raking in from debit order transactions due to non-cancellations as a result of a "system error".

As a result of Telkom fixed line outages, I took a mobile data option - sadly this also has its problems of not utilizing the data bundle properly after midnight. It has been suggested that I turn of the router just after midnight and ensure that my download is set for this time.

So, I must wait up until after midnight, then worry about a rental that has not been cancelled - Telkom this is a real nightmare!

TELKOM, on behalf of myself any many other frustrated customers, please resolve.