Service cancellation impossible

<p>I have been trying to assist a client with the cancellation of an additional Telkom Service she no longer requires, but it seems my cancellation requests have just been ignored.</p> <p> </p> <p>I have emailed 5 times (actually six, since I've just emailed it again), and even tried faxing the request to no avail. Telkom Direct branches are also not willing tor able to assist me in this regard, but have confirmed the cancellation request has still not been put in effect. Even calling 10210 has been of no help.</p> <p> </p> <p>I have an autoreply confirmation from Telkom for every request I have sent, so they're definitely going through.</p> <p> </p> <p>The cancellation request was first submitted on around 20 May. That and all subsequent requests, including the faxed one seem do have been ignored. Even the client's request for assistance on Hellopeter has not helped.</p> <p> </p> <p>Please could someone assist in this regard, I have exhausted every possible avenue in my personal capacity in order to resolve this. Any advice would be greatly appreciated.</p> <p> </p> <p> </p>