1 reviews | Active since Aug 2010
Service Cancellation Blunder
<p>My service was cancelled and then terminated on 13th March. However I was debited again for the full monthly subscription. So I returned the debit order. I am now being charged R200.94 for "Other finacial activities" What is this and why would this be due if Telkom was debiting an unauthiorised amout off of my account for services that were terminaled. I fully understand an amount was due from 1 March to 12 March and this I will happily pay However this penalty charge is unacceptable and cannot be correct. Can Telkom assiist me in resolving this issue. i spoke with 4 different agents via the online help but no real assistance can be given... </p>
Good Morning Daryn,
We have logged and sent your query to our Collections Team for further assistance, feedback will follow.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Daryn,
We have logged and sent your query to our Collections Team for further assistance, feedback will follow.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Thank you for your reply. I now have two reference numbers for this.
1- Case number - ********** 8 (30 March)
2- Case number - ********** 8 (The case you have created)
So how does one progress this so as the issue can actually be resolved? Are the collections department supposed to call me?
Thank you for your reply. I now have two reference numbers for this.
1- Case number - ********** 8 (30 March)
2- Case number - ********** 8 (The case you have created)
So how does one progress this so as the issue can actually be resolved? Are the collections department supposed to call me?
Hi - so 1 week doen the line still no feedback or further response just case numbers. How do I get further help with this?
Hi - so 1 week doen the line still no feedback or further response just case numbers. How do I get further help with this?