Service cancellation and unresolved account

Can someone please assist me by providing contact details for Telkom's Legal Department? Please send private message.

Summary of incident:

2017/12/08 - Request to cancel service. Cancellation ref no. ********** 2018/01/11 - Called Telkom to follow up. Dispute Reference Number generated: ********** 1. 2018/02/16 - Went to a Telkom Shop to follow up on my cancellation request and they gave me a cancellation form to fill in. 2018/03/08 - Emailed Sandiswa Cekuse ********** another request for cancellation, including scanned copy of cancellation form. 2018/03/16 - Called and emailed Sandiswa Cekuse ********** a follow up as another monthly invoice was issued to me. 2018/04/17 - Called and emailed Sandiswa Cekuse ********** a follow up as another invoice was issued to me. 2018/05/17 - Called Telkom and emailed ********** to follow up on cancellation request. New Case Number generated: ********** 2. 2018/06/15 - Called Telkom to follow up and received email with Order No. ********** 95A and Incident No. ********** from Simphiwe Mathaba ********** 2018/09/14 - Emailed Sandiswa Cekuse, Simphiwe Mathaba and ********** to follow up on cancellation and account dispute. 2018/11/06 - Called Telkom to follow up and received SMS with Case Number: ********** 6.

It took Telkom about 7 months to finally cancel my service, but there still has been no assistance from them to resolve the 6 months of invoices that I received during that period. I will not be held liable to pay for a service that I did not use and that should have been cancelled and closed within the 30 day notice period. This issue, which is now a serious matter of principle has resulted in negatively impacting my credit rating with TransUnion, whom I have also raised a dispute with in order to address Telkom's inability to cancel my account. As a result, my home loan application has been put on hold until the dispute has been resolved.

It is no wonder customers have lost faith in Telkom's ability to provide any sort of reasonable service with any level of competency. I will never recommend Telkom to family and friends, in fact I will encourage them to avoid Telkom if at all costs. Telkom should be sincerely concerned with the rate at which they are losing customers.