JA
Jacques A

1 reviews | Active since Oct 2016

06 Oct 2016, 19:33

Service Cancellation

<p>I have asked telkom countless times to have my line cancelled, i gave one month notice, i phoned 10210 and they told me i need fill out a form and email to ********** so i did that, i went to the secunda store to check, and the lady told me nothing had been done so she uploaded the form onto the system, since them i have been emailing and been to the store about 4 times, i have left the country and it has been 4 months now and i am still getting emails to pay every month, every time i speak to the secunda branch they tell me they will escalate and i dont hear anything back until the next bill arrives. i am not paying, just cancel the line.</p>

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Replies (1)
Telkom
Telkom's reply07 Oct 2016, 11:44
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,