Service Cancellation
<p>It seems impossible to get Telkom to respond to a request to contact me.</p> <p> </p> <p>We have cancelled our Telkom line, including ADSL, e-mail account and data as of 23 May 2016. My wife went to Telkom in Somerset Mall on 9 May 2016. Telkom agreed to cut the line on 23 May 2016. We understood this meant no more rentals from end of May 2016 onwards. However, we were billed for June and part of July 2016 as well. This is not correct. I have already paid the R60 for calls made up to 23 May 2016, so I should have a zero balance now.</p> <p> </p> <p>I have searched the website for another e-mail address, but to no avail. I only get the service numbers (ie 10210) that I have to call, but I cannot because I am out of the country, which we advised Telkom at the time as well as through e-mails to the person that helped us at Telkom Somerset Mall.</p> <p> </p> <p>Surely there must be a way that Telkom billing department can be contacted by e-mail. </p> <p> </p> <p>I am hoping Telkom will make use of this opportunity to contact me by e-mail (the same one that they are still to send me bills) so that we can settle this amicably.</p> <p> </p>