Service Cancellation
<p>We have cancelled our full Telkom home telephone service including line rental, ADSL, e-mail, etc. on 9 May 2016 at Telkom Somerset Mall. The agreement was to end the service on 23 May 2016 as we will be overseas for a number of years. Telkom said it is in order, and they will cancel everyting as requested. Unfortunately the line is still active to date and I am still being billed for the new month of June/July. Telkom is now ignoring all my attempts to attend to this cancellation problem. I have tried e-mails as well as their complaints section on their website. I just get the auto reply that they have received the e-mail. Other than that, no response.</p>
Other than a private reply that they will look into it, still no response from Telkom. Just a new bill indicating that they are still charging me for the month of June 2016. I have e-mailed using the Telkom website's e-mail, I have e-mailed using the service cancellation e-mail address, but still no response.
Does someone have an e-mail address that has a person (as opposed to automated response) at the other side that will respond please ? Unfortunately I cannot phone the Telkom 10210 number as I am abroad at this stage.
Other than a private reply that they will look into it, still no response from Telkom. Just a new bill indicating that they are still charging me for the month of June 2016. I have e-mailed using the Telkom website's e-mail, I have e-mailed using the service cancellation e-mail address, but still no response.
Does someone have an e-mail address that has a person (as opposed to automated response) at the other side that will respond please ? Unfortunately I cannot phone the Telkom 10210 number as I am abroad at this stage.