RK
Refuoe K
1 reviews | Active since Apr 2015
21 Apr 2016, 11:15
Service Cancellation
I have/ had a contract with Telkom for 4 years now.<br> As per the contract I needed to provide the 30 day notice to cancel my contract towards the end of it.<br> <br> I did as such; got the form and sent it to the email address as stipulated on the 14/01/2016.<br> <br> To cut the matter short even today the contract is still not cancelled.<br> I have tried to contact the contact center but even today my line is still on contract not prepaid as requested.<br> <br> Can someone please help
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
21 Apr 2016, 12:57Hello khatlire,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM226007
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM226007
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply21 Apr 2016, 12:57
Official
Hello khatlire,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM226007
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM226007
Regards
Luleka
Telkom Social Media Team
Best regards,