Service Cancellation

Good day

I completed the service cancellation form and sent it on the 18th of December 2017. Attached is the email to which I got an automatic response. I have been waiting for feedback and then went into the Telkom store in Bloemfontein to find out what the delay was. She then asked for my ID again. I only had it on email and she says she could not take it like that. She also informed us there was nothing on the system about cancellation and asked us to fill in a form again which would take an ADDITIONAL 30 days from then (5 January).

I want my Telkom contract cancelled as I followed procedure and sent in the cancellation form. It is not acceptable that it will take another 30 days from 5 January as I originally sent it in on the 18th of Deecmber.

Please can you fix this and confirm that my last payment will be 1 February 2018. I will not pay further than that as I cancelled my contract and got absolutely no feedback from anyone from Telkom in a matter of three weeks.