1 reviews | Active since Jan 2017
Service cancellation
<p>Wrote to telkom service cancellation mail address (only way to cancel your service as advised 10210), a reply comes back that you need to complete a form and attach a copy of your ID, which I did, same standard reply comes back.</p> <p>This reply advises that the query will be dealt with in 21 working days, not good enought, I want to cancel my service immediately as I no longer require it.</p> <p>It now been 2 weeks with no reply</p> <p>Pathetic, how difficult can it be to action the mails being sent?</p> <p>Please Telkom, help here please!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for the prompt response and supply of a reference number.
Thank you for the prompt response and supply of a reference number.
Thanks Busy, 6 days have passed and no feedback from the Cancellation Team, please advise them that I will not be responsible for any further billing as the required documents have been submitted.
Thanks Busy, 6 days have passed and no feedback from the Cancellation Team, please advise them that I will not be responsible for any further billing as the required documents have been submitted.
Hi Please advise on the trail above, Ref No AI ********** , now i get a new account from Telkom, nothing has been done!
Hi Please advise on the trail above, Ref No AI ********** , now i get a new account from Telkom, nothing has been done!