1 reviews | Active since Oct 2015
Service Cancellation
<p>I have requested that my line be cancelled on the 2016/10/21. This was done by mailing the completed form and copy of ID to ********** I received an email stating that a consultant would call me within 21days. This has not happened.</p> <p> </p> <p>Every month I still receive an invoice from Telkom.</p> <p>I have also phoned the call centre twice where they assured me that they escalate the matter, but still nothing.</p> <p> </p> <p>I need this matter closed asap.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Good day
It has come to my attention last week that I have now since been black listed because of this matter.
I have logged this again with the Billing department, Ref: ********** 8.
This is totally unacceptable.
I was never contacted by anyone for any each of the previous querries raised.
I need this resolved asap.
Good day
It has come to my attention last week that I have now since been black listed because of this matter.
I have logged this again with the Billing department, Ref: ********** 8.
This is totally unacceptable.
I was never contacted by anyone for any each of the previous querries raised.
I need this resolved asap.