Service cancellatiom

***. ***

Still no response!!!!!!

Still no response

Still no response

Hi Sipho , In July 2016 I ordered and got an uncapped Telkom LTE service. From the start this service was unreliable- I sent you service complaints with supporting Speedtest screen shots to no avail. It was useless for the advertised application- streaming video. The service was arbitrarily suspended at one time. Users in the east of Pretoria, where I stay has voiced many similar complaints on Facebook. I believed that uncapped Fibre could not be worse and wanted to migrate to this Fibre service.. During one of my many phone calls to 180 as well as posts on Telkom’s web-page and Hellopeter (all describing the migration to fibre request and duplicate billing), I was advised by Telkom to cancel the LTE service- I was given a link to download the form- I completed and sent it to “cancellations” on 4 August this year. I requested cancellation of this LTE service as soon as my Fibre service (which I had ordered) was working. The cancellation has been acknowledged – I got Telkom agreement that it was possible. The fibre service has been working since 8 September. There are many (70?) emails and many phone calls recording the facts of this sad saga, and promises of Telkom action, yet nothing substantial has happened. I have sent in the cancellation form to Telkom at least 5 times- In principle I have not attached it here. PLEASE cancel this LTE service- and ensure that I am not double invoiced (LTE and FIBRE) If the matter is not resolved before then, I will reverse the associated Debit order at the end of this month and manually pay you what I think I owe you- probably nothing. When the attorneys start knocking on my door- I will ensure maximum publicity. As Telkom is state-owned- overcharging is a tax on the users which is tax abuse (like e-toll)- should I get OUTA involved. With this problem and the volume of communication, I have probably cost Telkom a couple of 100 man-hours in useless effort. Entirely eliminating the “cancellations department” to increase revenue is an interesting strategy.