Service Cancel without permission

<p>On the 8th of June I request Telkom to cancel my ADSL line, after receiving a SMS with the reference number I send them an e-mail confirming that I only want to cancel my ADSL line, surprisingly on the 8th of July all my services were cancel even my e-mail is not working. I receive an SMS from them that my accouynt will be debited the end of July with the full amount of the ADSL line as well as the normal rente for normal telephone services, How does this work, surely the people cannot read mybe they must put pictures on there forms maybe then they will understand what the customer want to do</p>