Service but no hardware!

I app**** for a residential service at my home in Johannesburg in December 2018. The technician came out on the 21st December, tested the line and advised that she would be back with the modem and to configure. She advised that the line was not "clean". The lady never ever returned, and I have been billed as of the 21st December albeit that I am not able to use the service because they have not completed the order number ********** 19A I contacted the Sales Department and advised them at which time they said they would deliver a new modem. I further advised Telkom that I am working in Cape Town and that my son would transact in my place. The consultant took my sons ID number and name and said that he could do so - reference . CourierIT arrived at my home a week ago and advised that they cannot give the modem to my son and that I had to receive it personally. They further wanted to deliver the modem to my work in Cape Town. I advised them that I cannot have the modem in Cape Town as the line and service is in Johannesburg. I was given a new order number ********** 41A. I have further advised billing of the billing dispute. The only response I have had is an sms from Telkom confirming my service was restored. I called in this morning only to be told that they are offline and I have to call again!!