Service, Billing, Infrastructure

Good day<br> <br> I logged my first line fault with your company on 16/09/2015. This email was sent on 28/10/2015. During this period I have phoned Telkom and been to their direct stores in Rosebank Mall over two dozen times. I utilised Telkom's 4MB ADSL from approximately June 2015. The line speeds were at acceptable levels of download 3.7MB/s, upload .5MB/s and a ping between 10 - 12 m/s. As time progressed the aforementioned stats were consistent, however from the second week of September the line steadily deteriorated. I have never experienced such a poor standard of service from a single company. Ranging from dropped phone calls in the call centre, agents indicating that someone is working on the line only to find that phoning back 10 minutes later a second agent admits that no one has even been assigned to the case let alone working on it. Being put in a position to pay for a sub-standard line which I cannot even dispute until the line has been fixed. My current speeds are between download 2.7MB - 3MB upload (failed) ping 30 - 50m/s and the ADSL being so unstable that every 10 minutes the line disconnects and needs to reboot. 6 weeks and no help. Useless.