Service been cut off instead of been repaired

About 2 month ago (on my mother in law behalf) I report a faulty line ( ADSL line ) on the sms no.30591. They sent me an sms that says the problem has been repaired and I must reply back with in 24 hour to say if the line is working or not. I rep**** back with a no it is not fixed yet. I did not hear from them again. My mother in law have a \Closer3"option at Telkom that means she pay an X amount per month. Then my mother in law received an account and all of a sudden she have to pay for all her calls - The Closer3 option has been cancelled by Telkom. She phoned Telkom to solve this problem. At 24 May 2015 Sunday her telephone line was completely dead and I reported the problem to Telkom by sms (Telkom call it the self help line ) ***. On Thursday 28 May They sent me an sms saying that the problem is restored and if the problem still exist I must phone them on 10210. I did phone this number on Friday to try and solved this problem and this time I could tell the person what our problem is and he said someone will come out to see what the problem is ( *** ) Saturday 30 May line is still dead. New *** and till to today it is dead - No Service"""