********** SERVICE AT TELKOM VAAL MALL

**THIS DOESNT EVEN DESERVE A STAR**

I have experienced bad customer service but this one takes the cup. Firstly they were all not wearing name tags so I had to ask for names and I'm not even sure if these are correct. So I went to Telkom Vaal Mall for two reasons, to do a sim swap and to inquire about a number that I have not used in 90 days and it had been deactivated. I wanted to know if I could reactive the sim card (I had already called Telkom contact center and I was told to go to the store with my id and proof of residence and I should get assistance) The lady Sonto Makhali was honestly very rude in how she responded to me. While I was trying to explain to her what the lady over the phone told me, she firstly cut me off while I was talking and would not let me finish, she used hand gestures dismissing whatever I had to say and said that "she was not interested in hearing whatever the lady over the phone told me" and I told her I was confused because they told me to come to the store. She further went onto say that I should tell whoever I spoke to to assist me then...Her colleague that was sitting next to her then further went on to say "she doesn't know who is training those people because they don't know what they are doing, she then went on to explain in a very condescending manner as to why they could not assist me. When she was done I asked Sonto why she could not just explain in a respectful manner instead of attacking me and she said in a very disrespectful manner that its probably my energy that feels like she is attacking me. I was so confused as to why I was receiving this type of service and I asked for their manager and to my surprise she was sitting right there . I then ask the manager who is Rebecca Radebe if this is an appropriate why for Sonto to speak to customers and she said "what did she say, I did not hear her" these ladies were sitting right next to each other so she saw the entire back and forth but apparently heard nothing that was said to me. It is clear to me that these ladies with the assistance of their Manager do not know how to treat customers and get away with it because their Manager aids them in this behavior which is actually very embarrassing.

Long story short I went to Telkom Three Rivers and their system was offline as well but the gentleman still assisted us with the sim swap something the ladies at Vaal Mall were too *********** to do because they were too focused on being RUDE rather then doing their jobs.

I would like to thank Aviwe and Khaya from Telkom Three Rivers for their services, Vaal Mall Telkom should consider getting training from them because YOU definitely need people skills.

I will definitely never set foot in that branch again!!!!!