Service at Telkom Mobile

<p>I contacted the call centre on the number 081 180 on the 06.05.2016 and spoke to Nobhule Mzuza case no:***3.I requested to know what my spend limit on my contract was , as I received a bill that was more than my contract amount(CONTRACT AMOUNT R500 MONTHLY) .The agent advised me that my spend limit was increased from R30 to R350.00 a month by they “admin department” . I requested information as to why was this done ,without me having knowledge of this. It is against the CONSUMER PROTECTION ACT to increase a spend limit without a customer’s consent am not disputing the amount charge (I USED THE DATA AND THOUGHT I WAS WITHIN MY LIMIT TILL MY BILL WAS SENT),but because some clever person that went into my account and increased the limit I will have to pay. If I did not see the statement it would of went off my banking account and me not having knowledge of much the debit is for , this debit would of bounced and I would of incur a penalty fee. To date I have not received a response HAD TO CALL INTO THE CONTACT CENTRE PNCE AGAIN AND ASK FOR INFORMATION.I spoke Noma Swazi and was advised that my spend limit has been adjusted and will only take effect from next month, what about this month!.I need to know why was the spend limit adjusted who gave this authorisation! Why can’t it be decreased immediately. This is not customer service , adjusting customers’ accounts without the consent .How many more customers are affected with regard to this, when I need information TELKOM MOBILE cannot give answers.</p> <p> </p>