SERVICE AT TELKOM IS JUST NON EXISTENT!!

We relocated in September 2019 to a Retirement Village that has no 'connections'. We were using an ADSL line at the previous address which could not be transferred to our new location. After 3 months Telkom eventually offered us LTE facilities which only has data - no landline! Being the good citizens we have been brought up to be our 'old' account (the ADSL facility) reflected a credit balance of R2,821.49 on the day of cancellation. 3 months later, on the 11 December 2019 a new account for the LTE was opened. Since then we have been requesting telephonically, via email, personally at the Telkom stores etc to please transfer the balance of R2,821.49 from the 'old' ADSL a/c to the new LTE a/c but all our requests are just falling on deaf ears. We have 12 different ref no's, sacrificed +- another R1,000.00 on cell phone calls and not even taking our time, travelling cost etc into account to try and get this sorted out. Every end of the month we get statements on both accounts but nothing is been done to consolidate these accounts. We are now to our wits end!!