Service at a snail pace

I'm trying to get information as to when an order will be completed. The order is for ADSL.

More than a week ago, I started the process of applying. The lady advised that I first needed to do a landline order, and once completed, another order for ADSL should be logged.

They finally installed the landline yesterday, after more than a week. Seeing that the technician (Openserve) was still there and available, I ordered ADSL, to get an order number, for her to be able to still activate the port that afternoon. The technician was waiting for information from Telkom, so she can't proceed.

I still haven't heard anything from Telkom. Trying to log a query on the fancy new site, then it just says "oops, try again later". I tried that more than 10 times.

Tried to talk to a salesperson, but the line was so bad and scratchy that I could not make out what she was saying. Her system was also down and restarting, and eventually the call just dropped. So much for being the main telecom provider.

Now I hear that Telkom could've done the voice and ADSL in the same order.

So here I am, day two of (again) being a Telkom customer, and already having to resort to hellopeter in order to get someone to talk to me and provide me with personalized answers, not just the standard "you will wait 24 to 48 business hours" textbook answer.

I didn't want to use hellopeter, but in my experience it's the only way to get someone to pay attention.