Service and Miscommunication

Please reactivate my cellphone immediately as payment was made according to the communication received from Telkom but my cellphone line was still suspended. On the 15/01 - a message was sent to me asking for payment for an required amount within 48 hours. I made payment on 16/01 at a Pick n Pay outlet using the easy pay system. I called the call centre on 16/01 and was told that i should not have done the payment at Pick n Pay and i need to go get my money back and do a direct deposit at Absa. I received no help from the agent and requested to speak to a team leader that was meant to call me back and i still have not received the call. I called the call centre again on 17/01 and was told to send through proof of payment to ********** - this has been sent but i am not satisfied with the miscommunication and service received from Telkom. Please activate my cellphone immediately.