LR
Leonard R
1 reviews | Active since Jan 2012
06 Mar 2019, 13:43
Service and Feedback on service issues Non-Existent
Telkom Mobile, Uncapped Wireless Product, Telkom not delivering on contract and service paid for(10Mbps but speed consistently as low as 1,96Mbps), Service is intermittently down throughout the day, have to restart router every morning), almost impossible to use with streaming services. Capability to report such matters is at worst not working and at best inconsistent. Employed both online chats and telephonic/email report of the issue to no avail. I am forced to use this platform seeing that I cannot get the matter resolved.
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Leonard R's updateReviewer Update
23 Mar 2019, 11:58My previous report was on the 6th of March 2019, since then there has been to effort or attempt to resolve this case/complaint. I have now formally requested a cancellation of this service and subsequent services with the Telkom group.
LR
Leonard R's update23 Mar 2019, 11:58
Reviewer Update
My previous report was on the 6th of March 2019, since then there has been to effort or attempt to resolve this case/complaint. I have now formally requested a cancellation of this service and subsequent services with the Telkom group.
LR
Leonard R's updateReviewer Update
02 May 2019, 19:36Telkom retention department made contact to try and retain me as a customer. Steven Maubane was very efficient and really tried to put me at ease and resolve the issue with technical to do investigations and tests. Nothing transpired from this interaction. I have rep**** on Steven's mail formally requesting to continue with the cancellation with specific mention that at this stage I am no more willing to pay the early cancellation penalty. It is now the 2nd of May 2019 I have no idea of the status, had no reply from Telkom at all, I am now in the process of logging a formal complaint with the consumer board.
LR
Leonard R's update02 May 2019, 19:36
Reviewer Update
Telkom retention department made contact to try and retain me as a customer. Steven Maubane was very efficient and really tried to put me at ease and resolve the issue with technical to do investigations and tests. Nothing transpired from this interaction. I have rep**** on Steven's mail formally requesting to continue with the cancellation with specific mention that at this stage I am no more willing to pay the early cancellation penalty. It is now the 2nd of May 2019 I have no idea of the status, had no reply from Telkom at all, I am now in the process of logging a formal complaint with the consumer board.