Service and error made by them

<p>I would like the world to see what bad service I received after being a loyal customer for over 2 and half years. I took out two ****les on contract last year August when my first contract expired with them. I got the one ****le on upgrade and the second one I had to wait nearly two weeks for it arrive because they gave my ****le away the last one to someone else. Had a lots of complications fought everyday for nearly two weeks. Finally received it and confirmed that both my ****les is set on a R 1.00 automated spending limited should my ****les go out of bundle. I saw a month later my second ****le has not yet have a spending limit on after being told it is so. They confirmed the second time it is done. December last year I see on my Telkom app the problem is not yet been done and they confirmed for the third time and apologised that it is confirmed that there is a spending limit on. This year in February 2017 I receive a shock of my life a bill that is R698 how do explain that. I call and all they can say is sorry mam we off line four days straight try in a hour. After calling 4 days in a row frustated as hell I get a answer back sorry mam but you did not have a spending limit on and you spend R 500 extra on data. How does it happen where must I get this money. I made three times sure that there is a spending limit on but still Telkom did nothing. I am single person paying all my bills on time and work according a tight budget now I have fork out R 698 which I don't know where. I was really considering moving from my cellphone current provider to telkom because of there affortable contracts on cellphones but I rather stay by current provider and just have my ****les by Telkom until the contract expires not renewing anything by them.</p>