**** Service and Customer Service from Telkom

THE MOST PATHETIC, DISGUSTING, WORST CUSTOMER SERVICE AND NETWORK BY MILES AWAY!!!!!!. I have been struggling with network data connectivity issues for the past 5 years. Every time you have to call in and speak to 10 different consultants and they do the same trouble shooting **** that never works, then they tell that they will log a case that will only be assigned after 72 Hours (3 days). So in this time you cannot utilize your device/network/internet but they expect you to still pay for something on time that you cannot use. Finally made the decision to cancel my Telkom contract after hoping that they would get better. My last consultant Anita ended the call after i asked to speak to a supervisor. She (Anita) first put me on hold for a while (Telling her colleagues about me asking for a supervisor) then came back saying that the supervisor/ manager is still in a meeting and i told her that i would wait. She came back again after a while and told me that they will call me back (which everyone knows that they never do) because there is other calls waiting in the queue. I told her that i know that they wont call back as they never did in the past, and she just continued to ask me contact details ect. and then casually ended the call. How can such a big company treat their customers like this and they forget that these customers pay for a service which in turn pays their salaries. Very disappointed!