**** service and billing

I went to Telkom at the beginning of July to take out a second contract for a top up router. The agent went and did a different package which i only realised after. I then went to the telkom store to have it rectified on 25 July and a dispute was put in with reference number ***0 till today ive not had any feedback following 2 store visits. Calling is a nightmare as you wait for an extensive period, the app is ******* and now i have a bill of 720 for what i dont know. Id like my service cancelled with immediate effect for tel number ***. Your service is beyond horrible. Phyllis Jordan