Service agents messes up account details

My sister and I had the unfortunate experience of dealing with the Customer services agents at Greenstone Telkom branch. When we took out our ADSL line we submitted both our details for the account as we have very different jobs and both needed to be able to access the account. The Agent captured it incorrectly and mixed our details up. Hence since we have been battling to do any enquiries on our account without the other one present because of their error . Whenever we tried to fix it, it meant we had to drive back to the same people who caused it, finding time to take of our jobs together in order to try and fix it and it's still not sorted and rectified. Now I have moved and I need to move the line so I get advised by the telephone agent to go back to the same people again. I am furious for the time wasting and incompetence of \Service Agents\" to do their jobs right the first time. I have been given the email address [Email Removed] to report this. And I'm still without my Telkom line....but the irony is they want their monthly payment regardless if you can use their service or not. I am so DISSAPOINTED and FRUSTRATED!"