SERVICE - ADSL FAULT

<p>I reported a fault with my intenet for a second time on 25 Oc tober 2016, fault no 715CTK251016. I have had technicians in my house on various occassions to no avail. My ADSL is extremely slow, 0.25 Mbps most of the time. I had a 2 Mbps line and was told by the technician that I should consider upgrading to a 4 Mbps line and this would solve the problem. Well it did not. I was sent an SMS on 20 December 2016 stating that the technician is scheduled for my premises for 21 December 2016, 07:30 to 12:00. No one pitched, and the worst is when I contacted Telkom at 13:00, they said that the technician is busy with underground cables and I would be contacted sometime. How can you make a written appointment 4.5 hours long and not honour it. The issue started when I arrived home one day in September 2016 to find my line from the pole to the house on the ground. It was evident that the line had not broken in any way but was removed. I noticed new cables had been installed from the pole to other dwellings. My data usage is being used by someone because I cannot download, or its extremely slow. The question I have is HAS TELKOM GOT THE KNOW HOW to fix this problem. Are they capable, well then how can it take two months and the problem is still there. Telkom should give me a wireless ****le at ther cost so that I have internet access. Telkom sends me a survey everytime one of ther representatives has spoken to me, why? It will be "0".</p>