Service activation delay

I received a new wireless router on Wednesday 29 November 2017 and called 081 180 as instructed as soon as device was delivered in order to activate the sim card. Agent informed me that it wil take up to 18 hours for it to be active. On Friday 2 December 2017 I called again as it was still not activated and another agent informed me that the sim card was never activated on their system and asked when I ordered it as she can't see it on the system. She then said it will take 24 to 48 hours gor it to be active. I waited 4 & 5 December 2017 and called again this morning 6 December 2017, only to have another agent inform me that no one has attended to my case and that I should wait until Friday 8 December 2017. This is pathetic service and I will not recommend telkom mobile to anyone, I have already pointed colleagues, friends and family to other service providers as telkom mobile has the worst service " none for that matter"! I have a device I can do nothing with!