Service a joke at Telkom

In this day and age where fewer and fewer people choose to have a Telkom home line, you'd think Telkom would look after their customers. After logging a fault on Sunday online i received an SMS committing to a 2 days turnaround time. Lo and behold on Tuesday i got a call from Telkom! To arrange a repair? Of course not - a sales consultant asking if i'd like to upgrade my package...what a joke...<br> Still waiting for someone to contact me regarding a repair... I've now been holding for 36 minutes to follow up...<br> Advice to Telkom :<br> DONT commit to a two day turnaround time - you make yourselves look like a joke<br> Tell your sales consultant to check the system for outstanding faults before they try to canvass new business from existing clients<br> I've now been waiting 38 minutes for a consultant... 40 minutes....52 minutes....<br>