Service.

When you are interested in something, you sit on the couch with your phone and see a Telkom Deal for uncapped internet for an amazing price... you send the mail, they phone you back. They only see if your area has coverage, and if you qualify. After this, they send you all the equipment without the sim card, without you getting any feedback whatsoever. Without even filling in so much as your name on a contract.

How USELESS... can one human being be? Imagine a company full of them.