Service?

To express my disappointment with Telkom achieves nothing. Cases pend months, one consultant passes to another consultant and eventually after days, weeks and months I get slapped with a bill and not even an explanation. Telkom used to be fantastic for 5 years not one issue. Now for 8 months nothing but issues. Telkom may make money off supplying other service providers with infrastructure but after this debacle, I am done with Telkom. Afrihost respond in 15 minutes. Level 7, and a whole lot of service providers within hours..... Telkom maybe in a week or month. If customers take nothing else away from this complaint take this, the prices may be competitive but service is non existent. My favorite is .....We can cancel your service but it will take up to 60 days.....oh and you will be billed. So to sum up, Telkom *****s up the contract(now it apparently cannot be found), they cannot rectify(apparently covid prevents online work), and yes covid problems....my favorite was this comment " eish covid makes problems, cannot help you". So yes Telkom you have billed for contract termination.... afrihost have offered to replace you in 24 hrs (not a month) and they were just one of 3 I spoke to. So to your clients.....compare prices and sometimes its better to pay the extra R25 so when there's a problem it's sorted, and it saves you 30 phone calls, 20 emails, 10 consultants an app that should be turfed and an online chat that deletes your conversation, so basically many many hours of frustration.