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<p>My mothers line was cut in 2012 early 2013, on countless occasions where she called the customer care yet to no assistance. We then had a new landline givenntonus with a sim card which is still non functional till today, whybwere we given a landlie whennit wasnt gonna be activated? The branch at Main Street said they dont deal with contracts, why?? She ten went to Vaal Mall Telkom direct to have the problem resolved every time we were.told its in progress. The number seemingly has been recycled. The matter was attended to immediately after line cut. These are the messages and reference numbers too:</p> <p> </p> <p> </p> <p>Response 1:</p> <p> </p> <p>Hi Thabang</p> <p> </p> <p>I just logged the query for you now with reference number ********** which I will do follow up with, please check me Monday for the response, I apologise I forgot about doing follow up for you.</p> <p> </p> <p>Kind regards</p> <p>Nozuko Ligunya</p> <p> </p> <p>Response 2:</p> <p>Good day<br />It's me Thabang. I spoke to Nozuko from Telkom store about the fixed line prepaid number (011- ********** ). Was just checking to know how far is my problem from being resolved.<br />Thank you</p> <p> </p> <p>Response 3:</p> <p>Hi Thabang</p> <p> </p> <p>I requested for help but they say your line has to be moved back to normal as it was before and changed again to Fixed line look alike but because you did it over the phone you have to call them give them that reference number that I gave you.</p> <p> </p> <p>Nozuko</p> <p> </p> <p>All none responses were and still non productive.. I need the line back asap or legal actions will be taken</p> <p> </p>