1 reviews | Active since Sept 2016
service
<p>i just want to say that on 29th August i requested that my landline be moved to another premises. today is 27th September and my line still was not moved. i phoned telkom numerous times and everyday in last week. everytime i was told they will escalate the matter. how much escalations must be done before i get help. i spoke to a manager yesterday and was told that i will be cc'd in an email showing me that an email was sent to the cabling department because apparently the hold up is on their side but yet no email was received. i am loosing business as i don't have a landline nor internet. everyday when i phone there is a story with telkom. i am then put on hold until i eventually give up and put the phone down. i fell i am being **** to everyday by telkom. i phoned this morning again and was told the last update shows that they awaiting feedback from the cable department which tells me that the " manager" i spoke to yesterday did nothing.</p>
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Please be assured that this matter has been escalated to our Technical Team, please email your affected number and reference number to ***.
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Busi
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, please email your affected number and reference number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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