CP
Cliff P

1 reviews | Active since May 2016

25 May 2016, 08:44

Service

<p>Logged a fault with Telkom regards my domain not working ref *** on the 24th , further sent a mail to Hostmaster and Idirect . Reply received from idirect " your domain is down , please it up to 8 hours we apologise for the inconvenience" . There is no explanation as to what is going on. This is a business that operates mainly via email and we cannot operate without it and i might as close down. The hostmaster does not take calls , which i cannot understand. I have sent a follow up email morning 25th , still no response</p>

0
Replies (3)
Telkom
Telkom's reply26 May 2016, 14:07
Official

Hi lichrochemicals

Thank you for making contact with us and bringing this to our attention.

We would like to assist, May we please request to confirm the domain name associated with your query, preferred contact number and the ID number for the registered owner when possible.

Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Telkom
Telkom's reply26 May 2016, 14:11
Official

Official business reply:
Hi lichrochemicals

Thank you for making contact with us and bringing this to our attention.

We would like to assist, May we please request to confirm the domain name associated with your query, preferred contact number and the ID number for the registered owner when possible.

Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.

Interaction ***

Regards
Keagan
Telkom Social Media Team

CP
Cliff P's update26 May 2016, 14:12
Reviewer Update

The issue has been resolved , but we still need to find out why our domain failed , so that this does not reoccur ref SM237165

Our domain is LICHRO