******* Service

The more I deal with Telkom the more I get upset. This is a business of no shame to customer disappointment. I paid my account on the 11th of August R219, send them email after email with proof of payment and I never got any replay from them. On the 29th of August I was debited R219. Above that, I received threatening disconnection messages of Non-payment. I tried to call them to no avail and send email and logged a query for the team to call me and they never did. to the least calls I received from them each time I answer they extend greeting and later hangs up after the greeting. to this stage, Non of the agents that called me know what my query is.

I visited Pretoria Wonder Park branch and they connected me to their call center on the 5th of September because at this stage my line is now disconnected. the agent assured me that my line will be restored by 8th of September, Non of that happened. On the 7th of September I paid again R641.78 because my profile on their website says I owe them that much. Only to realize that I don't actually owe them I basically over paid them yet my line is still cut off.

I have not used the services I paid for in September, therefore I logged a cancellation and refund on the 9th of September. at this stage they have to pay me money they debited on the 29th of August R219 and electronic payment done on the 7th of September R641.78. Consultant I spoke to from cancellations says she does not see any payment made on the 7th of September and refused to accept me sending proof of payment saying it will not contribute anything.

I am disgusted Disappointed I feel ******, I feel this business stole from me with no shame.

I want nothing from them but my refund

Makhosi from Wonderpark branch has a disgusting customer service attitude

Zakhele from cancellation tried his best - ***A Ref.

Siphesihle was a frustration, very unbothered. Felt like she was playing candy crash on the other side because she failed to hear anything I said, I had to keep repeating myself all the time.

I want this contract cancelled and my money credit back to my account because this cant be the service I am paying for.