HT
Hailey T

1 reviews | Active since Jun 2015

17 Nov 2015, 19:57

service

My dad took me a contract out on November 1st. The consultant in the store advised that I will have unlimited data until March next year. I then received a message on Sunday stating I have used up all my data. I called in to the customer service line on two occasions stating that my dad will do the verification check and I will talk with him granting me permission as he cannot speak English. On both occasions I passed the phone to him to verify and the consultants hang up. I cannot use a phone I have for 16 days as I have no data. I need to get this sorted as I use my phone for business purposes. Can someone please help.

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Replies (1)
Telkom
Telkom's reply18 Nov 2015, 02:04
Official
Hello H.Topley123,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168858.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,