Service

I have had slow internet problems for the last 3 weeks, my ping escalates and i have inconsistent packet loss (5 - 20%). I have tried numerous free trial accounts and even tried a new router but yet it still does not seem to be the problem. I have switched off my WiFi and also tried single connecting 3 separate PC's at home in case it was spyware or some malicious app running on one of the PC's but this still did not progress any better. I phoned telkom and logged a report on Wednesday 21/10/2015, The lady who answered the call logged my complaint and a reference number was sent to me. She stated that it was a problem in the area and that the problem is being attended too. I was happy to hear this as i thought i would experience progress soon after. week number 2 came where i called again (Tuesday 10/11/2015) and i still had the same problem... I phoned again where a gentlemen answered the phone and he claimed that there was no such report of there being a problem in the area and that he would have technician sent to me on that day. I was happy to hear this but to my surprise there was no technician sent. it is now Thursday 12/11/2015 and i am still waiting.... i am disgusted