SERVICE?

3 November i visit a Telkom branch because i was unsuccessful through the telephone. I apply for an ADSL account and line to be installed at a new premises i am moving to. I receive an SMS 2 days later stating my order has been captured. Still today a week later i have had no further response or phone call to set up an appointment to fulfill my order. I even receive a feedback service call asking me to answer a few questions about my recent service interaction for my order however there has been no contact or outcome to complete my order. The lady tells me she will have them call me for an appointment immediately. This was 2 days ago and still nothing? I need a phone line and internet installed urgently.