******* service

On Saturday 09/09/2023, I visited Telkom store at Gateway to cancel my data contract. The service that I get from Telkom is always appalling, it always leaves a bitter taste in my mounts. I have been having endless problems with my Wi-Fi connection and when I finally decided to cancel my contract I’m told I have to pay for the full month whereas the lady didn’t even tell me that if I don’t migrate my number to prepaid I will lose the data that I currently have. Not a day goes by without me restarting the router for 4/5 times to get a not so stable connection.My contract is then cancelled and I lose my data . My question is why pay for the full month whereas I didn’t use the service the full month???I reverse the payment I made and I’m told I need to pay the full month cz there is usage. Oh wow you not even charging me prorata for the days I “supposedly “ had connection. I cancelled on 09/08 but I have to pay for the full month that is utter *******! I’m not going to pay for the full month. Charge me prorata for your pathetic service! Then I suddenly get debited almost R400 for what??? I’m never ever joining Telkom again. I was told a case was logged for this but no resolution till date. Case number Telkom ***4. I will keep reversing the payment until you charge me for the days I had with your pathetic network!