Service

Went to Telkom mall@reds to apply for data contract. Assistant has no idea how to deal with clients. As I sat down I was just watched without greeting or asking if she can help, I had to greet. No smile no making me feel welcome. She had a negative attitude and just gave me a little bit info and I had to keep on asking questions as to what she said entailed. But I decided I am just going to indulge her negative attitude. Next day I went back as I decided to change the product. Needless to say I once again was received with the same attitude. Not looking very keen to help me to resolve my problem but rather how distractive it was. I decided not to take this attitude anymore and told her how unfriendly, unhelpful and unprofessional she was. I had to hear how unfair customers can be and what good service she gave me, if this was good service I rather do not want to see her bad service . So I took my docs and went to Telkom Centurion Lake. At the entrance I was greeted with a "Good morning mam how can we help you", with a smile on her face. I was assisted by an agent by the name of Gregory Sikayi. He sorted me out within 30min and the most important....with such a friendly welcoming attitude and I walked out with my router and simcard. Just unbelievable how you get such different service from 2 different branches from the same company.