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Request for cancellation was sent 17/12/15 detailed last debit date 20/12/15 however the debit order of R598.00 was debited on 20/01/2016 and contract cancelled 21/01/2016. I requested for the credit to be reimbursed to my account , I have not received any invoice since December and the first week of February , I am now being told I need to wait for the invoice that will be issued to me in March and only then I can request reimbur*****t . I have been calling through the call centre and being placed on hold for over 30 minutes without any assistance , there seems to be no managers available to take calls when requested . Im beyond disappointed and applaud to the level of service I have received from Telkom from the 3 months I had such high expectations and no those have been erased due to ill service I have been receiving very disappointing especially from a reputable company .