Seriously unhappy with service delivery.

<p>Good day. </p> <p>My issue with Telkom is that they cannot get back to clients as promised. I have been trying to get through to them for over a month and all I get is automat responses saying they will get back to me. My issue is that they suspended my account due to non payment which i fully understand. My problem is that they keep charging me every month for a service I cannot use. It seems that I'm being ****** blindly. However, Now that my account is up to date and I have sent my proof of payment through to them they seem to have vanished off the face of the earth. Because now for over a week since I've caught up with my payments the will not get back to me. My service is still offline and still being debited and I cannot use any of my services. This to me is pathetic and I cannot tolerate such bad service. I believe it is in my right to cancel all my accounts with Telkom due to my unhappiness of there service delivery. But when I said that to them I was informed that I cannot without paying the full contract amounts that are still outstanding. </p> <p>Please help</p> <p> </p>