seriously the most messed up company ever

I've been struggling since monday 02/05/2016 with telkoms customer care to get my internet back online. It has been struggling to authenticate on their servers and everytime i phone their customer care line i hear a different excuse such as maintainance upgrades, Exchange repairs, my account is inactive etc. I was told today that i must phone sales department to sort out my account and the people there told me i have to change my subscribtion stuff which i did. The lady i spoke to said she will use my existing username and just upgrade the stuff to what it is suppose to be and told me i should get an sms within the hour which will say that my account is fixed and that it will work. That was 10 past 8 this morning... Im still waiting. Now i tried to update my password on my existing username which was just upgraded and every time i enter my username telkom's password management tool tells me ive entered the wrong credentials. So now im stuck with no internet, an invalid username and no support from telkom but at the end of the month they expect me to pay the full amount due on the invoice... Pathetic i tell u.