SERIOUSLY!!! TELKOM LINE DOWN FOR A MONTH - RIDICULOUS!!!

We are a business who obviously requires a telephone line but when opening up in January, our line was dead. I then logged a fault, only for it to be reported back the fault is fixed . . IT WAS NOT! I then called Telkom and was told that they could still see the fault on their side and she would log another fault 723CRZ240118. This was on the 24/01/2018. After a week of STILL NOTHING, i called Telkom again and escalated it getting reference: ********** . It is now 15/02/2018 - 22 days later and when checking on the online fault tracker, it says it fixed. IT IS NOT ****ING FIXED!!! This is seriously ridiculous, now when i am trying to call Telkom . . .i cant get through, i keep on getting cut off. CAN SOMEONE PLEASE HELP!!!